Help centre

Your questions, answered

Everything you need to know about ordering, delivery, sizing and caring for your Rider pieces.

Orders & payment

How do I place an order?

Pick your style, choose a size and colour, then tap Add to bag. When you're ready, open your bag and go to checkout. Enter your delivery details, pay securely, and you're done – we'll email you an order confirmation straight away.

Which payment methods do you accept?

We accept prepaid orders through UPI, debit and credit cards, netbanking and popular wallets. All payments are processed through a secure, encrypted checkout.

Do you offer Cash on Delivery (COD)?

No – we currently accept prepaid orders only. This helps us keep prices low and dispatch your order faster.

Can I change or cancel my order after placing it?

If you need to change something, contact us as soon as possible with your order number. We'll do our best to help if the order hasn't been packed yet. Once an order has been dispatched, it can't be changed or cancelled.

I didn't receive an order confirmation email. What should I do?

First check your spam or promotions folder. If it isn't there, it's possible the email address had a typo – message us with your name and phone number and we'll confirm your order for you.

Shipping & delivery

Where do you deliver?

We deliver across India.

How long will my order take to arrive?

Orders are dispatched within a few working days. Delivery time after dispatch depends on your location – metro cities are usually quicker than remote areas.

How much does shipping cost?

Any shipping charges are shown at checkout before you pay, so there are no surprises.

How can I track my order?

As soon as your order ships, we'll send you tracking details by email and SMS. You can use the link to follow your parcel all the way to your door.

My order is late or hasn't arrived. What now?

Occasionally couriers face delays. If your tracking hasn't updated for a few days, or the parcel is marked delivered but you don't have it, contact us with your order number and we'll follow up with the courier for you.

Returns & exchanges

What is your return policy?

All sales are final – we don't accept returns. Please check the size guide before you order, and message us if you'd like help choosing.

Can I exchange for a different size or colour?

We don't offer exchanges for size or colour. If you're unsure about fit, reach out before ordering – we're happy to share garment measurements.

What if my order arrives damaged, or I receive the wrong item?

We're sorry if that happens! Contact us within 48 hours of delivery with an unboxing video and clear photos of the item. Once we've verified the issue, we'll arrange a replacement or a refund for that item.

How long does a refund take?

Approved refunds are sent back to your original payment method. Your bank or payment provider may take a few working days to show the amount in your account.

Sizing & fit

How do I find my size?

Every product page has a Size guide link next to the size options, and you can see all our charts on the size guide page. Measurements are body measurements, in inches.

Do your styles run true to size?

Most of our styles have a relaxed, comfortable fit. If you're between two sizes, we recommend going one size up.

My size is sold out. Will it come back?

Popular sizes are restocked regularly. Message us with the product name and your size, and we'll let you know when it's expected back.

Fabric & care

What fabrics do you use?

We choose soft, breathable fabrics made for everyday comfort and easy movement. The exact fabric for each style is listed on its product page.

How should I wash my Rider garments?

Machine wash cold on a gentle cycle with similar colours, dry in the shade and iron on the reverse. Avoid bleach to keep colours looking fresh.

Will the colours fade or the fabric shrink?

Following the care instructions above keeps colours bright and helps the fabric keep its shape wash after wash. Washing in hot water or tumble drying may cause some shrinkage.

Bulk & wholesale

Do you sell wholesale or in bulk?

Yes! We work with retailers, boutiques, resellers and corporate buyers. Send us your requirements on the Bulk Orders page and we'll reply with trade prices.

Can I mix styles, sizes and colours in a bulk order?

Absolutely – bulk orders can combine women's and kids' styles in different sizes and colours. Tell us what you need and we'll put together a quote.

Account & support

Do I need an account to place an order?

No, you can check out as a guest. Creating an account simply makes it easier to view your order history and save your addresses.

I forgot my password. How do I reset it?

On the login page, tap Forgot your password? and enter your email address. We'll send you a link to set a new password.

How can I contact you?

Use the form on our Contact us page, send us a WhatsApp message, or DM us on Instagram. We usually reply within one working day.

Still have a question?

Write to us or message us on WhatsApp – we usually reply within one working day.